NSC Composer Agent Desktop, developed by Noble Systems Corporation, is an agent workstation application designed for contact centers. It brings key interaction tools together in a single, intuitive interface to help agents handle customer conversations efficiently and consistently. The desktop provides voice call controls and can be configured to support additional channels, such as email and chat, depending on the environment. Script-driven guidance, dynamic screen pops, and customizable layouts created in Composer help agents follow best practices, reduce errors, and meet compliance requirements.
The solution supports integration with CRM and back-office systems to present relevant customer data at the right time. Agents can capture notes, apply dispositions and wrap-up codes, and access knowledge resources without switching screens, helping reduce handle time and improve first-contact resolution. Supervisors can tailor workflows, monitor performance indicators, and standardize processes across teams. With its familiar UI and role-based access, NSC Composer Agent Desktop shortens training time and scales to the needs of small to large contact centers.
NSC Composer Agent Desktop is developed by Noble Systems Corporation. The most popular version of this product among our users is 7.0. The name of the program executable file is NobleAgentDesktop.exe.
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